Usability: the wonderful, powerful idea that betrayed us

Usability triggered a revolution in computing, taking arcane number crunching machines and making them essential tools in so many human endeavors, even those that have little to do with mathematics. It turned the traditional design approach on its head. Initially, experts first built a system then trained users to follow it. User experience design starts with goals, observes how people actually think and act in the relevant context, then designs around those observations, and tests with users to ensure it fits the users’ understanding. [Read More]